FRAUD REPORTING AND MANAGEMENT POLICY
With an intent to ensure safe use of our Platform and
for the safe execution of payments by Users through our Platform, the present
policy has been adopted by us. We have adopted all reasonable measures for
reporting any fraud that may occur during your course of use of the Platform.
The present policy shall set out the methods for reporting the same and also
lay out the steps taken by us resolve the grievance.
1. REPORTING THE FRAUD
payment that the User initiates through our Platform takes 3 hours to be
processed. Therefore, if the User suspect’s that a fraud has been committed in
a transaction and the User want the payment deducted from their account or
credit card to be returned, they have to intimate us of the fraud within 3 hours
of the transaction being initiated. For
any complaint received after this, we can only provide details of the
perpetrator of the fraud, for any further resolution including receiving the
money back, the User would have to approach the appropriate law enforcement
authority in your territorial jurisdiction. For reporting the fraud please mail
us at firstname.lastname@example.org.
ELIGIBLE TO REPORT FRAUD?
or debit card holder whose account statement reflects a transaction executed
through the Platform, but they have not executed the same and have proofs to
establish the same.
Government or Semi Government Organisations, who has been
notified of such fraudulent transactions by the affected person and the claim
has been substantiated by documentary evidence.
iii.Banks, Credit Card Companies or
other payment partners who has been notified of fraudulent activities on the
Any concerned citizen who wats to
bring to our notice any fraud committed through out Platform.
TAKEN FOR FRAUD REPORTED
In any case, if a fraud is reported within the
specified time frame set out in clause 2 of the present policy, we stop the
payment & request the person who has initiated the payment to provide
further documentations to establish proof of legitimate use/ permission from
the holder of the Credit Card/ Debit Card through which the payment was made.
Within a time, frame of 15 Working Days, we
shall reverse the payment to the credit card/ debit card holder’s Account. We
will levy a reversal charge of 3% on successful reversal of the payment to
iii.In some cases,
the reversal of payments may take longer time if there are explicit instruction
from the law enforcement authorities. It could also take longer if our payment
processing partners may not wish proceed with the reversal if they find any
discrepancy in the same.
iv. If a User
reports a fraud from their account on the Platform, we shall have the right to
provide the account details of the User to law enforcement agencies.
During the period of investigation all funds transacted
through the through the reported account will be put on hold.
vi. After we receive
a confirmation on the completion of investigation from the law enforcement
authorities and the bank, we shall release the payments kept on hold in the
account within 15 days.
We hereby state that the investigation and resolution
frame work set out in the present policy is for information purposes only and the
investigation could vary or be more complex than has been set from one case to